Phone

Contact Us

Almost like another family member, we’re here for you. If you need help, have a suggestion or just want to stay in touch, there are several ways to reach out. So, feel free to use whatever works best for you.

Customer Service Phone Numbers

  • PinnBank - Online Banking

    1-800-227-7715

    Monday thru Friday, 7:00 am to 10:00 pm CST and Saturday and Sunday, 10:00 am to 6:00 pm CST

  • PinnPay - Online Bill Pay

    1-877-903-0640

    6:00 am - 12:00 am CST Daily

  • PinnBank for Business - Online Banking for Business

    1-800-789-7156

    Monday thru Friday, 8:00 am to 6:00 pm CST

  • Business PinnPay - Online Bill Pay for Business

    1-877-903-0640

    6:00 am - 12:00 am CST Daily

  • Report a Lost/Stolen Visa Debit Card

    1-800-554-8969

    24/7

  • Activate a New Visa Debit Card within 90 days of receipt

    1-800-567-3451

    24/7

  • Change your PIN on your Visa Debit Card

    1-800-567-3451

    24/7

  • Suspect identity fraud / Need to speak with a Resolution Specialist

    1-877-610-7889

    Monday thru Friday, 8:30 am - 5:00 pm EST

  • File a Cellular Telephone Claim

    1-877-610-7889

    Monday thru Friday, 8:30 am - 5:00 pm EST

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Online Chat

Chat with an online representative.

If you prefer assistance via email, our customer service email address is customerservice@pinnbanksc.com.  Please be advised that email is not a secure method of communication and should not be used to provide personal, non-public information such as account numbers, social security numbers, dates of birth, etc. 

And, as always, you are free to call your local branch for assistance.

NOTICE TO CONSUMER LOAN BORROWERS

IF YOU FEEL THERE HAS BEEN AN ERROR IN THE SERVICING OF YOUR MORTGAGE LOAN WITH PINNACLE BANK OR IF YOU WOULD LIKE INFORMATION CONCERNING YOUR MORTGAGE LOAN, PLEASE SEND A WRITTEN REQUEST TO:

Pinnacle Bank
PO Box 598
Gretna NE  68028

Your request must contain a) Borrower’s name, b) Identification of your loan such as loan #   and c) Information on the error that is believed to have occurred or a description of the information requested. You will receive a response within 5 business days.