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Contact Us

Almost like another family member, we’re always here for you. If you need help, have a suggestion or just want to stay in touch, there are several ways to reach out. So, feel free to use whatever works best for you.

Customer Service Phone Numbers

  • PinnBank - Online Banking
    1-800-227-7715
    Monday thru Friday, 7:00 am to 10:00 pm CST and Saturday and Sunday, 10:00 am to 6:00 pm CST
  • PinnPay - Online Bill Pay
    1-877-903-0640
    6:00 am - 12:00 am CST Daily
  • PinnBank for Business - Online Banking for Business
    1-800-789-7156
    Monday thru Friday, 8:00 am to 6:00 pm CST
  • Business PinnPay - Online Bill Pay for Business
    1-877-903-0640
    6:00 am - 12:00 am CST Daily
  • Report a Lost/Stolen Visa Debit Card
    1-800-554-8969
    24/7
  • Activate a New Visa Debit Card within 90 days of receipt
    1-800-708-7119
    24/7

If you prefer assistance via email, our customer service email address is customerservice@pinnbanksc.com.  Please be advised that email is not a secure method of communication and should not be used to provide personal, non-public information such as account numbers, social security numbers, dates of birth, etc. 

And, as always, you are free to call your local branch for assistance.

NOTICE TO CONSUMER LOAN BORROWERS

IF YOU FEEL THERE HAS BEEN AN ERROR IN THE SERVICING OF YOUR MORTGAGE LOAN WITH PINNACLE BANK OR IF YOU WOULD LIKE INFORMATION CONCERNING YOUR MORTGAGE LOAN, PLEASE SEND A WRITTEN REQUEST TO:

Pinnacle Bank
1901 Morningside Ave
Sioux City, IA 51106

or

Pinnacle Bank
468 Titan Rd
Hinton, IA 51024

Your request must contain a) Borrower’s name, b) Identification of your loan such as loan #   and c) Information on the error that is believed to have occurred or a description of the information requested. You will receive a response within 5 business days.  

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