Customer Service Phone Numbers
PinnBank - Online Banking1-800-227-7715Monday thru Friday, 7:00 am to 10:00 pm CST and Saturday and Sunday, 10:00 am to 6:00 pm CST
PinnPay - Online Bill Pay1-877-903-06406:00 am - 12:00 am CST Daily
PinnBank for Business - Online Banking for Business1-800-789-7156Monday thru Friday, 8:00 am to 6:00 pm CST
Business PinnPay - Online Bill Pay for Business1-877-903-06406:00 am - 12:00 am CST Daily
Report a Lost/Stolen Visa Debit Card1-800-554-896924/7
Activate a New Visa Debit Card within 90 days of receipt1-800-567-345124/7
Change your PIN on your Visa Debit Card1-800-567-345124/7
If you prefer assistance via email, our customer service email address is firstname.lastname@example.org. Please be advised that email is not a secure method of communication and should not be used to provide personal, non-public information such as account numbers, social security numbers, dates of birth, etc.
And, as always, you are free to call your local branch for assistance.
NOTICE TO CONSUMER LOAN BORROWERS
IF YOU FEEL THERE HAS BEEN AN ERROR IN THE SERVICING OF YOUR MORTGAGE LOAN WITH PINNACLE BANK OR IF YOU WOULD LIKE INFORMATION CONCERNING YOUR MORTGAGE LOAN, PLEASE SEND A WRITTEN REQUEST TO:
PO Box 598
Gretna NE 68028
Your request must contain a) Borrower’s name, b) Identification of your loan such as loan # and c) Information on the error that is believed to have occurred or a description of the information requested. You will receive a response within 5 business days.